Information with regard to the ODR regulation, beginning at January 9th 2016:
When consumers have problems with a trader with regard to a product or seller services they bought, they by now have the oportunity to settle their dispute out-of-court through an Online Dispute Resolution (ADR / ODR) procedure.
In the European Union, ODR procedures can take different forms and they can have different names e.g. arbitration, mediation, ombudsmen, complaints boards.
Legislation on Online Dispute Resolution
On 21 May 2013, the European legislator adopted legislation on Alternative Dispute Resolution and Online Dispute Resolution:
- Regulation on consumer ODR (ODR Regulation) complemented in 2015 by an Implementing Regulation on consumer ODR
The legislationODR will ease and allow consumers and traders to resolve disputes they may have without going to court.
Under the ODR Regulation, the European Commission has established a European Online Dispute Resolution platform (ODR platform). These platform is web-based and specifically designed to support consumers who have bought goods or services online and subsequently have problems with those purchases.
The Online Dispute Resolution platform
The ODR platform is operational since 9 January 2016 and has been made accessible in intermediate steps.
It is accessible to consumers and traders since February 15th, 2016
Please use the link to the ODR platform in case you have any dispute that could not get solved between both parties in a normal procedure: http://ec.europa.eu/odr